Privacy Policy

Version 2.0 | Effective Date: 11th May 2026 | Last Revised: 11th May 2026

PlayuNxt Tech Private Limited (“PlayuNxt”, “Company”, “we”, “our” or “us”) is committed to protecting the security and privacy of your personal information. The Company shall use all reasonable efforts to protect the privacy of its users and ensure that personal data is collected, stored, processed and shared in a responsible, lawful and transparent manner. PlayuNxt provides its services in strict accordance with applicable data protection and privacy laws in India, including the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (“SPDI Rules”), and the Digital Personal Data Protection Act, 2023 (“DPDPA”), as amended from time to time. This Privacy Policy (“Policy”) explains how we collect, use, store, protect and share your data. It constitutes a legally binding agreement between you (“You” or “Your”) and PlayuNxt. This Policy does not apply to third-party websites or services linked to our Platform.

1. Scope and Application

This Policy governs all personal information and data provided by you and collected by us through our website, mobile applications, APIs, analytics dashboards, offline activities including mailings and telephone interactions, and any interactive features or downloadable content owned, operated or controlled by PlayuNxt (collectively, the “Platform” or “Services”).

This Policy applies to all users of the Platform, including coaches, players, academy or club administrators, parents, guardians, and any other individual who accesses or uses our Services. Where the Platform is used on behalf of a minor, the provisions of Clause 15 (Children’s Data) shall additionally apply.

2. Information We Collect

2.1 Personal Information

We may collect the following categories of personal information that you voluntarily provide or that we automatically collect:

  1. Identity Data: Full name, date of birth, age, gender, profile photograph.
  2. Contact Data: Email address, mobile number, postal address.
  3. Account Data: Username, password (stored in encrypted/hashed form), preferred language, account preferences.
  4. Payment Data: Billing address, credit/debit card details (last four digits only – full card data is processed by PCI-DSS compliant third-party payment gateways and is not stored by us), UPI IDs, net banking references, and details relating to third-party payment service providers.
  5. Sports Analytics Data: Player performance statistics, biometric indicators (where voluntarily submitted), coaching notes, match data, training logs, fitness parameters, and any other sports-related data uploaded to the Platform.
  6. Profile Data: Social media handles, affiliations, club or academy membership details.

2.2 Sensitive Personal Data or Information (SPDI)

We do not collect sensitive personal data such as sexual orientation, medical records (other than fitness parameters voluntarily provided for analytics), or biometric data (other than photographs) unless strictly necessary for the provision of Services and subject to your explicit consent.

2.3 Log and Technical Information

When you access our Platform, our servers automatically record certain technical information, including your IP address, browser type, operating system, referring URL, pages viewed, time spent on the Platform, and other diagnostic data.

2.4 Location Information

Subject to your device settings and permissions, we may collect information about your precise or approximate location to provide location-based services, such as identifying nearby training centres or matches.

2.5 Transaction Information

We collect information about your transactions on the Platform, including subscription details, purchase history, and service utilisation.

2.6 Device and Access Information

We may collect device-specific information such as unique device identifiers, hardware model, and mobile network information to ensure Platform security and optimise user experience.

2.7 Communication Information

We collect data relating to your interactions with us, including customer support queries, feedback, and survey responses.

2.8 Cookies and Similar Technologies

We use cookies, web beacons and similar tracking technologies to collect information about your browsing activities and to remember your preferences. You may manage cookie settings through your browser, though disabling certain cookies may affect Platform functionality.

2.9 Third-Party Information

We may receive information about you from third parties, such as social media platforms (if you choose to link your account), business partners, or analytics providers.

2.10 Information Provided on Behalf of Others

If you provide personal information about another individual (e.g., a parent providing data for a child), you represent that you have the necessary authority and consent to do so.

3. How We Use Your Information

We use your personal data for the following purposes:

  1. To provide, maintain and improve our Platform and Services.
  2. To facilitate sports analytics, player tracking and coaching feedback.
  3. To process payments and manage subscriptions.
  4. To verify your identity and prevent unauthorised access to your account.
  5. To personalise your user experience and provide tailored content.
  6. To generate aggregate and anonymised business intelligence for strategic planning and product development. Wherever feasible, data used for analytics and research shall be anonymised or pseudonymised.
  7. To send you service-related communications, including subscription renewals, policy updates, and security alerts.
  8. To send you marketing communications, promotional offers and product updates, subject to your opt-in consent. You may withdraw this consent at any time by using the opt-out mechanism in our communications or by contacting us at info@playunxt.com.
  9. To conduct market research and evaluate the effectiveness of our marketing campaigns, using only aggregate or anonymised data wherever possible.
  10. To facilitate communication between you and third-party service providers, coaches, clubs, and other users of the Platform.
  11. To comply with applicable legal and regulatory obligations, including obligations under the DPDPA, SPDI Rules, IT Act, RBI guidelines, and orders of competent courts or government authorities.
  12. To protect the rights, property and safety of PlayuNxt, our users and the public, including enforcement of our Terms of Service.
  13. For such other purposes as are consistent with this Policy, and for which you will be notified at the time of collection, with appropriate consent obtained where required.

We will not use your personal data for any purpose that is incompatible with the purposes stated above without first obtaining your consent.

4. Sharing of Information

PlayuNxt does not sell, rent or trade your personal data. We may share your information only in the following circumstances and only to the extent strictly necessary:

  1. Service Providers and Business Partners: We may share data with our affiliates, channel partners, vendors, technology service providers, analytics partners, consultants and contractors who process data on our behalf, solely to the extent required for them to perform their contractual obligations to us. All such third parties are bound by written data processing agreements that require them to maintain confidentiality, process data only on our instructions, implement appropriate security measures, and comply with applicable data protection law.
  2. Corporate Transactions: In the event of a merger, acquisition, sale of assets, restructuring, or other corporate transaction, your personal data may be transferred to the successor entity, subject to the same protections afforded under this Policy. You will be notified of any such transfer and any material change to the applicable privacy terms.
  3. Security and Fraud Prevention: We may share your data where necessary to detect, investigate or prevent fraud, cyber incidents, malware, spam, worms, viruses or other threats to the security of our Platform or its users.
  4. Legal and Regulatory Disclosure: We may disclose your information, without prior consent, to government agencies, law enforcement authorities or regulatory bodies where such disclosure is required: (i) by law or court order; (ii) for the purposes of identity verification, prevention, detection, investigation or prosecution of offences (including cyber offences); or (iii) in compliance with any legal or regulatory obligation. We will, where legally permissible, notify you of any such compelled disclosure.
  5. Protection of Rights: We may share data when we have a good faith and reasonable belief that disclosure is necessary to prevent imminent harm to persons or property, to enforce our Terms of Service, or to protect the rights and safety of PlayuNxt, our users or the public.
  6. Loyalty and Partner Programmes: We may share your information with merchant establishments and programme partners for the purpose of administering loyalty schemes or rewards programmes, subject to your prior consent.
  7. Aggregate and Anonymised Data: We may share aggregate, de-identified or anonymised data (which cannot reasonably be used to identify you) with third parties for research, analytics, industry reporting or business development purposes, without restriction.

5. Storage and Cross-Border Transfer of Data

We primarily store your personal data on servers located in India. However, your data may be transferred to, stored in, or processed in countries other than India where our affiliates, subsidiaries or third-party service providers maintain facilities. PlayuNxt shall use all reasonable efforts to ensure that any cross-border transfer of personal data is undertaken only:

  1. To countries that provide a level of data protection comparable to Indian law; or
  2. Subject to contractual safeguards (such as standard data protection clauses) that require the recipient to protect your data to an equivalent standard; or
  3. Where required by law or with your express consent.

By using our Services, you acknowledge and consent to the transfer of your data to locations outside India where necessary for the provision of Services, subject to the safeguards described above.

6. Protection of Your Information

PlayuNxt shall use all reasonable efforts to protect the privacy and security of your personal information. We implement commercially reasonable and industry-standard physical, administrative and technical safeguards designed to protect your data against unauthorised access, disclosure, alteration, loss or destruction, including:

  1. Encryption of data in transit using TLS/SSL protocols.
  2. Encryption of sensitive data at rest.
  3. Role-based access controls limiting internal access to personal data on a need-to-know basis.
  4. Regular security assessments, penetration testing and vulnerability scanning.
  5. Secure development lifecycle practices and code review.
  6. Employee training on data protection and information security.

Notwithstanding the above, no method of electronic transmission or storage is completely secure. While we use all reasonable efforts to protect your personal data, we cannot guarantee absolute security. You transmit data to us at your own risk. In the event of a security breach that is likely to cause harm to your interests, PlayuNxt shall notify you and the relevant regulatory authority in accordance with applicable law and within the timeframes prescribed thereunder.

Our Platform may contain links to third-party websites or services. Such third-party sites are governed by their own privacy policies and we are not responsible for their data practices. We recommend reviewing the privacy policies of any third-party sites you visit through our Platform.

7. Data Breach Notification

In the event of a personal data breach that poses a risk to your rights and interests, PlayuNxt shall, without undue delay and to the extent required by applicable law (including the DPDPA):

  1. Notify the relevant Data Protection Board and, where required, affected users, within the prescribed statutory timelines.
  2. Provide details of the nature of the breach, the categories and approximate number of affected individuals, the likely consequences of the breach, and the measures taken or proposed to address the breach.
  3. Maintain a record of all data breaches, regardless of whether notification is required.

Our breach response procedures are reviewed and updated periodically to reflect changes in applicable law and best practices.

8. Your Rights

Subject to applicable law, including the DPDPA and the SPDI Rules, you have the following rights with respect to your personal data:

  1. Right of Access: You may request a copy of the personal data we hold about you and information about how it is being processed.
  2. Right to Correction: You may request correction of inaccurate or incomplete personal data.
  3. Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where processing is unlawful. We may retain certain data where required by law or for legitimate business purposes such as dispute resolution or fraud prevention.
  4. Right to Data Portability: You may request that we provide your personal data in a structured, commonly used and machine-readable format, or transfer it to another service provider, where technically feasible.
  5. Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent shall not affect the lawfulness of processing carried out before the withdrawal.
  6. Right to Object: You may object to processing of your personal data for direct marketing purposes at any time. You may also object to other forms of processing based on our legitimate interests.
  7. Right to Grievance Redressal: You may raise a complaint with our Grievance Officer (see Clause 17) or with the Data Protection Board of India.

To exercise any of the above rights, please contact us at info@playunxt.com. We shall respond to all verifiable requests within the timeframe prescribed by applicable law (ordinarily thirty (30) days). We may request proof of identity before processing your request. We shall not charge a fee for exercising your rights unless requests are manifestly unfounded or excessive.

9. Retention of Data

We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including:

  1. The duration of your account or contractual relationship with us.
  2. Such additional period as required to comply with legal, regulatory, tax, accounting or reporting obligations.
  3. Such additional period as required to defend or pursue legal claims, enforce contracts or resolve disputes.

Where data is no longer required, we shall securely delete or anonymise it in accordance with our data retention and disposal policy. Retention periods for specific categories of data are set out in our Data Retention Schedule, available upon request.

10. Children’s Data

PlayuNxt’s Services are not directed to children under the age of 13 years without the explicit, verifiable consent of a parent or legal guardian. Where our Services are used in the context of grassroots sports coaching, youth academies, or school programmes, the following additional provisions shall apply:

  1. No personal data of a child under 13 years shall be collected without prior, verifiable, written consent of the child’s parent or legal guardian.
  2. Children between 13 and 18 years may use the Platform only with the consent and active supervision of a parent or legal guardian, who shall be jointly responsible for compliance with this Policy.
  3. Parents and guardians may request access to, correction of, or deletion of the personal data of their minor child at any time by contacting our Grievance Officer.
  4. We shall use all reasonable efforts to ensure that data relating to minors is treated with the highest standard of care, is not used for targeted advertising, and is not disclosed to third parties except as strictly required for the provision of the Services.
  5. If we become aware that we have inadvertently collected personal data of a child under 13 without verifiable parental consent, we shall take immediate steps to delete such data.

11. Consent

By accessing or using our Platform, you grant PlayuNxt your free, specific, informed and unambiguous consent to collect, store, use, process, analyse and share your information as described in this Policy. Consent constitutes a valid and legally binding agreement under the Indian Contract Act, 1872 and the DPDPA.

Where we rely on consent as the legal basis for processing, you have the right to withdraw your consent at any time, without affecting the lawfulness of processing carried out prior to the withdrawal. To withdraw consent, you may: (i) use the opt-out or consent management settings available within the Platform; or (ii) contact us at info@playunxt.com with a written request.

Withdrawal of consent for core Service functions may result in our inability to provide you with the relevant Services. We shall notify you of any such impact before or at the time you withdraw consent.

12. Limitation of Liability and Indemnification

12.1 Limitation of Liability

To the maximum extent permitted by applicable law, PlayuNxt’s total aggregate liability to you for any claims arising out of or in connection with this Policy (including any breach thereof) shall not exceed the total fees paid by you to PlayuNxt in the twelve (12) months preceding the event giving rise to the claim. In no event shall we be liable for:

  1. Any indirect, incidental, special, consequential or punitive damages, however arising.
  2. Any loss of data, loss of profits, loss of business, or loss of goodwill.
  3. Any breach of security that is attributable to your own actions, negligence, or disclosure of your login credentials to third parties.
  4. Any breach that results from force majeure events as defined in Clause 14.
  5. Any data practices of third-party websites or services linked from our Platform.

12.2 Indemnification

You agree to indemnify, defend and hold harmless PlayuNxt, its directors, officers, employees, affiliates, agents and successors from and against any claims, liabilities, damages, losses, costs and expenses (including reasonable legal fees) arising out of or in connection with: (i) your use or misuse of the Platform; (ii) your breach of this Policy or our Terms of Service; (iii) your violation of any applicable law or the rights of any third party; or (iv) any data you submit, post or transmit through the Platform.

13. Modification of This Policy

We reserve the right to amend, revise or update this Policy at any time to reflect changes in our data practices, business operations or applicable law. If we make any material changes, we shall provide you with advance notice by publishing the revised Policy on our Platform and, where required by law or where feasible, by sending you a direct notification at least thirty (30) days before the changes take effect. Your continued use of the Platform after the effective date of any revised Policy constitutes your acceptance of the amended terms. If you do not accept the revised terms, you must cease use of the Platform.

The most current version of this Policy shall be available at all times at https://playunxt.com/privacy-policy. We recommend that you review this Policy periodically.

14. Force Majeure

PlayuNxt shall not be liable for any delay or failure to fulfil its obligations under this Policy where such delay or failure is caused, in whole or in part, by a Force Majeure Event. “Force Majeure Event” means any event beyond PlayuNxt’s reasonable control and shall include, without limitation, acts of God, natural disasters (including earthquake, flood, storm), fire, explosion, epidemic or pandemic, war, civil unrest, terrorism, act of government or regulatory authority, war, civil commotion, riots, terrorism, industrial action or strikes, sabotage, failure of public utilities or telecommunications infrastructure, and cyber-attacks or technology failures not attributable to PlayuNxt’s negligence.

In the event of a Force Majeure Event, PlayuNxt shall use all reasonable efforts to mitigate its effects and to resume performance as soon as reasonably practicable. Where a Force Majeure Event results in a data security incident, PlayuNxt shall comply with its breach notification obligations to the extent possible in the circumstances.

15. Governing Law, Dispute Resolution and Jurisdiction

This Policy shall be governed by and construed in accordance with the laws of India, including the Information Technology Act, 2000, the SPDI Rules, 2011, and the Digital Personal Data Protection Act, 2023, without regard to conflict of law principles.

In the event of any dispute, difference or claim arising out of or in connection with this Policy, or the breach, termination or invalidity thereof, the parties shall first attempt to resolve the matter amicably by mutual discussion within thirty (30) days of written notice of the dispute.

If the dispute is not resolved amicably within the said period, it shall be referred to and finally settled by arbitration conducted by a sole arbitrator mutually agreed upon by the parties, or failing agreement, appointed in accordance with the Arbitration and Conciliation Act, 1996. The seat and venue of arbitration shall be Chennai, Tamil Nadu. The language of arbitration shall be English. The arbitral award shall be final and binding on the parties.

The courts at Chennai alone shall have exclusive jurisdiction over any judicial proceedings in relation to this Policy, to the extent permitted by law.

16. Disclaimers

PlayuNxt makes no representations or warranties, express or implied, regarding the accuracy, completeness or fitness for a particular purpose of any sports analytics data, performance metrics or coaching recommendations generated by the Platform. Such data and recommendations are provided for informational and coaching assistance purposes only and shall not be relied upon as professional medical, health, or nutritional advice.

PlayuNxt is not responsible for the data privacy practices of any third-party websites, services, payment gateways or external platforms accessible through our Platform. You access such third-party services at your own risk.

17. Grievance Officer

In accordance with the Information Technology Act, 2000 and the SPDI Rules, 2011, the following individual has been designated as the Grievance Officer of PlayuNxt:

Name: Aiswarya Shiraj
Designation: Grievance Officer
Address: #28, Old Post Office Street, Venkatapuram, Ambattur, Chennai – 600053, Tamil Nadu, India
Email: info@playunxt.com
Working Hours: Monday to Friday, 9:00 AM to 6:00 PM (IST), excluding public holidays.

We shall acknowledge receipt of any grievance within twenty-four (24) hours and shall resolve the same within fifteen (15) days from the date of receipt, or such other timeframe as prescribed by law.

18. Contact Us

If you have any questions, concerns or feedback regarding this Privacy Policy or our data practices, please contact us at:

PlayuNxt Tech Private Limited
#28, Old Post Office Street, Venkatapuram, Ambattur, Chennai – 600053, Tamil Nadu, India
Email: info@playunxt.com
Website: www.playunxt.com